Testimonials

Had our yearly Maintenance /Questions we had on our new boiler install. Anthony Maderakis was the Technician. He was extremely knowledgeable very well spoken and courteous! These are scary times having someone come into your home but the moment he arrived all the worries went away. He wore a mask and had the full protection. He was very neat and respectful of our home. Tragar once again proves to have the best Technicians. Anthony was overall AMAZING! If your thinking of getting a new boiler or looking for a new service contract TRAGAR IS THE WAY TO GO. YOU WILL NOT BE SORRY!!! Thanks Steve Heller for always hiring the most amazing customer service and work crew. YOU ARE THE BEST!

Arlene S.

Field service supervisor Carlos Ordoñez arrived within the designated appointment window, donned a facemask, gloves and foot coverings at my front door to keep both he and I safe and was polite, professional and efficient in repairing my gas furnace. He was clearly knowledgeable and I appreciated his ability to solve my issue quickly

Mark L

Vinny was informative and positive and offered great info and also potential service contract. The excellent way he set up a virtual meeting within one hour of my inquiry. Thoroughly impressed especially given the current climate!

John K

Service Pro Terry Jr was terrific. He was able to diagnose our problem and find a solution fast. He is a very courteous and polite person and I would request him any time I needed service.

Jim G.

Very professional! Knows his business. I cancelled all of the other appointments because he gave me a feeling of competence. Will recommend to all my friends, great job Vinny.

David G.

My parents had an issue with their central air conditioning. Not only was the issue addressed in a timely manner but the technician Michael was great and explained to my parents, Mr. and Mrs. John, thoroughly what the issue was. We were very happy with his services.

Shivone J.

Knowing absolutely nothing about my heater and Thermostat, Alex gave me a "Thermostat 101" tutorial on how to program it and provided suggestions for the most cost effective yet comfortable temperature to maintain at home. He went beyond the scope of his responsibilities by cleaning the bin that collected the leaking oil from the heater, which was the main purpose for my emergency call. He is very knowledgeable and professional. I would like for Alex to continue to service my oil needs!

Lastly, we don't have a contract with Tragar at the moment. Alex's customer service has us strongly considering signing-up very, very shortly!

Cesar S.

Alex was wonderful and professional. He came to replace our hot water heater. Before the install date, he made it a point to come take a look at our unit to be replaced and made some valid suggestions. The day of the install, he was nothing but kind, professional, and clean! This is my second experience using Tragar and they have not disappointed.

Mary H.

I have been a Tragar customer for three years and I could not be more happy. They installed my new burner when I began with them and they have been very caring and professional in their customer service. Terry Jr. has performed our yearly service for the last two years and he treats our boiler and system as if it were his in his own home. He is friendly, professional and very knowledgeable and is truly a great ambassador for the company.

John F.

Terry g was awesome. Got to the house fast and got the job done
also alec c. Changed a major part and was quick and efficient.

Steven D.

Terry Jr came to both my mother-in laws home for an emergency start of the furnace to get hot water. He then did a follow up for both my home and my mother-in-laws home to do a full tune up for the winter. He was very knowledgeable, replace the necessary parts and got our furnaces up and running. Terry Jr was great with the service and I hope to have him again for the next service appointment.

John V.

Steve is very professional and knowledgeable. He took the time to explain the cause of the leak and put us as ease as it was not a major problem. It is because of employees like Steve, we stay with Tragar. Thanks Steve.

Roberta D.

Terry Jr was excellent and solved our radiant heat problem. He went on to explain exactly what was wrong and how to fix it. He really educated us on our heating system. We were very thankful to have him come in and get the job done!

Patrick C.

We had a hot water issue for some time. Steve was very professional and courteous is diagnosing the problem. It was especially challenging as the problem was not with the heating system, but rather with a plumbing problem in our home. This was not an easy message to convey, however he did so and was exactly correct. We had a mixing valve in one of our shower bodies replaced and the problem was eliminated. Excellent service on his part. Thanks.

Paul B.

Alex C. was very personable and professional. He was able to determine the cause of our problem quickly. He completed as much as he could to solve the situation and then recommended a company that would be able to finish the project.

Elizabeth A.

Alex was courteous, efficient and very knowledgeable. His work was clean and he answered all of our questions with professional clarity and even suggested several helpful things we could do to keep our boiler working right. It was a pleasure having him in our home!

M. H. Carnevali

Tom C came right away and fixed the problem with the heater! He was so nice and friendly. Tragar fixed the problem right away. They have great service. I've been a customer of theirs for over 30 years.

Stella D.

Service is fast and Terry knows his stuff! He's kind and knowledgeable.
Every person I have spoken to has been so nice and professional! Love Tragar!

Federico G.

Terry JR was my technician. He was polite, friendly and knowledgeable. Even when the problem was fixed he took the extra time to make sure it continued to work.
I had called the night before because I had no heat or hot water. The technician who called me back seemed like he did not to respond. He kept telling me more than likely my contract would not cover the repairs and how much it would cost me out of pocket. I told him I could wait until the morning. I’m glad I did.

Dan K.

I have used 3 different oil companies in the last 19 years and Tragar is by far the Best. All their technicians are very qualified and always solve my oil burner issues. After a repair is made they always double and triple check to make sure it will continue to work properly. When the time comes for a new system, they will be the ones to install it. Their customer service is also great. Everyone in the office is very nice and always go out their way to solve your problem. I would not think twice about recommending then to someone, which is way I use them at my mom's house.

John N.

This service pro gave our oil burner its annual tune-up today. He was professional, polite and answered all of my questions. Highly satisfied.

Mary O.

This is Rose S., called on a Sunday night, was concerned. Steve C put my mind at ease, told me he would be there soon. Arrived when he said, was courteous, explained I had a clogged nozzle. Changed part, checked to make sure burner was working correctly before leaving. He was also very neat, which at 10pm I appreciated. I would highly recommend him. Hope if I need him he will come back.

Rose S.

He rendered a perfect professional service. He was very prompt and courteous.

Victoria S.

Terry was very nice willing to explain everything he was doing and why. He completed his task efficiently and was nice enough to tell me how to use the new thermostat and also set it for me.

Diana G.

My house in the first floor still have heating problem couple years before. But I got nice service team as Tragar Home Services technician--Mr. Terry Jr G. He help me to fix this problem. He did perfect job in the tune up time no charge extra fee. I am very appreciated his help. Thank you again.

Robert P.

A pipe burst on our boiler and started a flood in the basement. Tragar was very quick in sending help to deal with our small emergency. Needless to say, we were all a bit panicked but Tom C was very patient and did everything he could to both reassure us and remedy the problem. He took the time to explain everything, answered all my questions and even cleaned up the water before he left. We can't thank him enough for his kindness and professionalism!

Claire C.

Steve C checked out my oil burner and determined it most likely needed to be replaced. He answerved all my questions and explained everything to me. EXCELLENT SERVICE. Steve C was great. Very knowledgeable and a really nice guy. Getting my new burner this week. The hot water WILL return. Thanks Tragar!

Karl K.

I first met Juan C from Tragar today, Jan 4 for a tune up/cleaning of my burner. The man is excellent in his work! He is talkable and he corrected a lot of problems he found with my burner that was leaking water from pressure release valves. He would call me over to show and explain the old parts and how they even got to be inoperable! He did not rush!He checked it all and tested the burner and cleaned up fully!
I am glad to have found My New Service Personnel from Tragar!!

Poppy B.

I have to say Steve C is amazing, he was kind and funny he made my day. He was also very helpful and answered all my question that I had, also he fixed the problem and also recommend something that will help that won't keep going out. He explained what it was and how it will work. I only want Steve C to come in and install it no one else he is the right person for working with Tragar he has the customer service down and he is just a joy to see and be around. Great Job Steve C. thank you so much in taking your time and fixing the problem. I have been with Tragar for along time and their services are great and they are always on time.

Anne Marie H.

Fantastic service from Steve C and Tragar as usual. Steve knew exactly what he was doing, and fixed my furnace efficiently and quickly. He is the reason why I continue to use Tragar as my energy company.

Jimmy Y.

Very friendly associate! Did a great job assessing our situation! Very satisfied with our service!

Noel P.

My husband and I just moved into a new house and the heat was not working at all! Tragar sent Steve C to my house and not only did he not leave until I was completely satisfied and the heat was working properly, he also explained everything to me. He was kind and very respectful. With this being my third house and the forth company I have used since owning a home, this has been by far the best serviceman that has been to my house!!!!
I highly recommend Tragar and Steve C for any home. He was very knowledgeable in the radiant floor heating system and taught me what I needed to know for this coming winter. Thank you, Steve C

L Hov

Friendly and knowledgeable service technician. Answered all my questions to my satisfaction. The quality of work was very good and would definitely vouch for Terry and Tragar.

Norbert H.

I had my yearly cleaning of my oil burner and was smelling oil after the cleaning. I called Tragar to let them know and they told me it could be from the heavy winds we were having for a few days. I let it go but kept smelling the oil even after the windy days stopped. I called again and they sent Juan C. to check it out. He was going to arrive between 8 and 10 in the morning. He arrived a few minutes before 10, which was perfect. He was very knowledgeable, courteous and professional. He immediately saw the problem which was a full pan of oil because a screw was not properly tightened. He also said I needed a new fuel pump which he promptly replaced. He made sure my oil burner was running perfectly before he was done. I was very pleased and satisfied with Juan's excellent work! Thank you!!

Donna B.

Had ongoing issues. Today really put me over the top. But I will say Tom C. Got to my house @ 8:35 PM he didn't leave until about 11:10 pm. I will say he did a great job. He explained and answered all of my questions. Thank you. Now I just really hope I don't have to bother them again until a tune up is needed.

Andrew O.

I had my yearly furnace cleaning / tune up service done by Terry Jr G. This is the third time he has done this service for me. He is always very professional, polite, and willing to answer all questions that I ask. He is truly an asset to Tragar Home Services.

Nick

I needed services on a Saturday and Alex C. responded to the call. He presented himself in a professional manner and expressed concern for the situation. He took time to show me what was going on with the unit and discussed all possible solutions. He took his time and answered any questions I had. The job was completed in a timely manner.

Cheryl L.

So far only had my first inspection, but it was great, came perfectly on time, and was very friendly. Helped me know how much oil I had left, and when to schedule my maintenance. Great first impression!

Paul C.

Terry was on time and very informative. I was having a problem with my system and he not only fixed the problem, but also took the time to explain why it was happening. After he completed his assessment of my system, I was left with confidence that any future problems will be solved.

Joseph G.

I woke up this morning to water coming from my boiler. The service dispatcher who I believe was named Justin was very attentive to keeping me informed as to the ETA of the serviceman. Upon arrival Steve C. assured me that it wasn't a major problem that was causing the leak and it was fixed!! In closing I would just like to say that I have been with Tragar probably in excess of over 20 years and it is a pleasure dealing with a family owned business. Any of my concerns are addressed promptly and professionally!!!!

Mike H.

Terry was a complete professional from the moment he stepped foot in my door, he asked me questions, asked if I had questions, and then went about doing his job. He was smart, professional, and personable. Made me feel comfortable that whatever I needed, he could handle. Hope I get him again.

Michael F.

Our oil burner needed yearly maintenance and Alex C. From Tragar was great. He went over everything that needed to be replaced and gave me a step by step while he was working. Alex had everything cleaned and done in a very timely manner. It was a great experience and our oil burner has been working great.

Megan O.

Terry arrived at my home early this morning and eager to get to work. I found Terry to be very professional, thorough, took pride in his work and was very pleasant to do business with on every level. Tragar Home Services can feel very confident in the job that Terry is performing for them. Terry made this experience with Tragar a very pleasant one. Thank you for your anticipated interest in this review. Good workers should be recognized!

Robert H.

Called into Tragar for emergency service for my heating system on Sunday, March 19, 2017. The technician was scheduled to arrive between 9 and 11 a.m. To my delight, Juan, the technician, arrived prior to 9. Juan was not only efficient in making the necessary repairs he was also neat and very personable. I would be happy if he made all the service calls related to our heating system.

Veronica W.

Thanks to Tragar. They have a great team. When my old boiler system shut down this March, I had no hot water and heat for more than 10 days.

Mr. Ben Nunziato helped me in installing the new system in a day. Tragar has great installation team and delivered everything promised. I strongly recommend Tragar.

Sharath K.

Steve C came out to my home to complete an evaluation of my oil burner and heating system. He noticed there was a leak underneath the oil tank and recommended a replacement. He explained several options for installations of the new tank and I agreed to replaced the new tank in the existing area instead of the exterior of the house.
He was very friendly, knowledgeable and very professional. Steve C is a valuable asset to Tragar Home services.
I have switched my oil company for my business and home after 27 years. My first impression of this company from management to the staff have been impeccable and hope to continue business with them for as many years as my first company.

Rita L.